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Good Personal Follow Ups And Lead Generation Websites With Your Business

Todays Date: November 16, 2018

Autoresponders can automate your follow-up techniques. However, it is not always feasible to use automation in every business. This is where having a team of people on phones can be extremely beneficial to your business.

If someone joins your list and then takes whatever initial offering you give them, some may be satisfied with just an email that thinks them for their purchase or welcomes them to the list. However, many people will really enjoy getting a personal follow-up, from a live person. Doing so over the phone is one way to do it that can be easy to do and will give your customers personal service, too. Because, let’s face it; there’s never been a “frequently answered questions” section that could answer EVERY question customers have had.

With a live call, this is suddenly taken care of. Customers can ask anything they want to and get an answer. And with this “instant gratification” world we live in, the live call fits right in. Go ahead and do some, and get to know your customers.

The thing is, we’ve begun to ignore the phone as a communications technique, what with the easy availability and convenience of email. However, it can be very powerful indeed. Imagine being a new subscriber and getting a call from the person you’ve just subscribed with. Wouldn’t you be impressed? Oftentimes, too, subscribers like the immediacy of phone calls versus the “wait-and-see” climate an email communications technique can set up.

If the thought of live calling simply seems too inconvenient or too time-consuming, try live chat. This operates on the same premise as the phone call, with the same one-on-one interaction. And, it will benefit you as a business owner because customers know they can trust you and reach you.

With live customer service either via chat or phone, you’re telling your customers that you care and that you want them to be satisfied. Being available to talk live (even through live chat) is going to make you stand apart from your competition in ways that are immeasurable. It also shows that you’re confident enough in both your business and your product that you can speak to customers anytime about their concerns. That’s very powerful, as you can see.

After a customer joins your list, signs up for your newsletter, etc., call or give them a live chat invite within just a few minutes. It doesn’t have to be much; you can simply say, “Welcome to the company, and let us know how we can be of service to you.” Customers will be amazed at this type of real, honest, personal service, so much so that they’ll revisit your site within a few hours — or better yet, tell other people about your site, too, so that those people, too, will become prospects and then, ideally, customers.

You get that from just one little short phone call or live chat of a few minutes’ length.

On a side note, you can get information from a customer through live conversation that you would never be able to approach with an email. Ask if there are any other areas they have an interest in. Maybe you have a product they will try. Do they have hobbies?

Just talk to them and see what shakes out. The point is to use that phone call for follow up as well as data mining.

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